The new Concord is the most secure version of Concord ever built.
When building an entirely online version of Concord, we recognized that some customers may be reluctant to put their private Concord data into an online service. In anticipation of this, we built Concord using a number of industry-standard security systems and implemented several procedures to protect your data. These methods take many practical steps to avoid the common issues that trouble many services on the Internet.
We take the privacy and security of your data seriously. The data which users place in Concord are often personal and sensitive. A collection of citations for readings at Church services, for example, would likely not be considered by the creator as needing lots of protection. In contrast, a collection of citations from a user’s Christian Science Association or notes from Primary Class instruction are personal in nature. Users would expect that data to be kept private and secure. Additionally, we know of Christian Science practitioners, nurses, and teachers who use Concord to support their work in a variety of ways. In general, many users also turn to Concord to address deeply personal or confidential issues and thoughts. We love that users want to embrace Concord in different ways and we want to do everything we can to make Concord a safe place that supports each individual’s spiritual growth.
This is why our privacy policy is written around the idea that the data you place in Concord are yours. The policy states that the Church will not access your data without your consent or unless the Church has a legitimate legal reason to access it.
We hope both our privacy policy and our various security protections will give you confidence to trust us with your data.
Passwords
We need your help in protecting your account. The only way that Concord knows which account is yours is when you log in with your unique username and password. If someone else is able to guess your password, then many of our security protections are rendered ineffective. As such, we ask our users to create a strong password with the following requirements:
The system also checks to make sure your password does not contain common words or elements of common passwords that hackers could use to break your password more easily.
TIP: If you are using your own computer you can use your web browser's password “save” functionality to always remember the password for you. By doing this, you won't have to type the password every time. See the knowledge base article here for instructions on how to set up your browser to do this.
NOTE: If you are on a public or shared computer, do not save your password as this could compromise your account.
Here are some additional security protections:
We take the security of your data seriously. If you believe your account data has been compromised in any way, please contact the Customer Care Center at 1-617-450-2700. We hope you trust Concord to store your data securely.