2. To access your account information, click or tap on the following:
Computer/laptop - click your email address in the top bar.
iPad - Tap the Gear icon in the top bar, then tap “Profile” in the menu.
Smartphone - Tap the “More” button at the bottom of the screen, then tap “Profile” in the menu which appears.
3. On the next screen, you will see a box labeled “Account Info.” In that box, click the “Update Subscription” button.
4. On the following screen, select, “Cancel subscription,” and then click “Continue.”
5. On the final screen, you may share comments with the Concord team as to why you are canceling your subscription. Customer feedback helps us improve the product, and we thank you in advance for any feedback you are willing to share.
To finalize your cancelation, click “Continue.” Your subscription will be canceled, any remaining balance will be refunded, and your account will shift into “Read-Only” mode. A “Read-Only” account gives you access to the lists in your account, but you will not be able to edit those lists or create new ones.